Refund policy

 

Returns

As a general rule, we do not accept returns without a valid reason, such as damaged or faulty items.

If an item is undamaged and free from defects but does not meet your expectations, please contact us at hello@kode-brewing.ch. We will be happy to review your request and work with you to find a suitable solution.

For a return to be accepted, the item must be in the same condition as when you received it: unworn or unused, in its original packaging and accompanied by the proof of purchase.

Before returning an item, you must contact us at hello@kode-brewing.ch. Once we have reviewed your request, we will inform you of the next steps. If the return is approved, you will receive either a return label or instructions on how to return the item.

Unfortunately, we cannot accept returns sent to us without prior contact and approval.

If you have any questions regarding returns, please do not hesitate to contact us at hello@kode-brewing.ch.

Damage and issues

Please check your order immediately upon receipt. If an item is damaged, faulty or does not match the goods ordered, please contact us straight away. This will allow us to investigate the issue quickly and find a suitable solution.

14-day right of withdrawal for deliveries to the European Union

For orders delivered to the European Union, the statutory right of withdrawal applies regardless of the provisions above. You may withdraw from your order or return the goods within 14 days of receipt without giving any reason.

This is subject to the goods being in their original condition: unworn or unused, with all labels attached, in the original packaging and accompanied by the proof of purchase.

Refunds

In the event of an approved return or cancellation, you may be entitled to a refund. Shipping and return costs, payment service provider fees, and costs associated with customs clearance – in particular customs duties, customs clearance fees and taxes of the destination country – are not refunded.

Once we have received and inspected your return, we will inform you whether the refund has been approved. If the refund is approved, the payment will be refunded within 10 working days via the original payment method used.

Please note that the processing time may vary depending on your bank or credit card provider.